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1. Parties and scope
These terms govern the use of dealerspay.com, operated by İlhan ŞEBİKBAY - Nist Reklam ve Metal Tic. (MERSIS no. 3124-3682-0980-0001, registered address: Cevizlik Mah. Akın 3 İşhanı No: 3 Daire: 15, Bakırköy, Istanbul, Türkiye), and of DealersPay demo accounts. By using the site you agree to these terms.
The paid provision of the DealersPay platform to our customers is governed by a separate service agreement. If that agreement conflicts with these terms, the service agreement prevails.
2. What DealersPay does and does not do
DealersPay is a software platform that helps companies collect payments from their dealers and customers, record those payments and reconcile them with bank transactions.
- DealersPay is not a bank, payment institution or electronic money institution. We do not hold, safeguard or transfer anyone's money.
- Card payments are processed by payment institutions and banks licensed under Turkish Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. The amount paid goes directly to the merchant account of the company receiving the payment.
- DealersPay is not a party to the commercial relationship between the payer and the company being paid (whether a debt exists, its amount or due date, or the delivery of goods or services).
3. Payments, refunds and disputes
If you have a problem involving money, contacting the right party gets it solved fastest:
| Problem | Who to contact |
|---|---|
| Amount owed, account balance, overpayment or wrong payment, refund request | The company you paid. Only the company that received the payment can issue a refund. |
| A charge on your card that you do not recognise | Call your card-issuing bank first, then let us know as well. |
| The payment page does not open, a payment failed but your card was charged, no receipt arrived | The company you paid, or us directly at ilhan.sebikbay@hs01.kep.tr |
When a payment appears to have failed but an authorisation was placed on your card, the hold is usually released automatically within a few business days, depending on your bank.
Receipts generated by the platform are for information only. Official documents such as invoices are issued by the company that received the payment.
We log every complaint we receive and respond within 2 business days at the latest. If the matter concerns another company, we help resolve it by providing the transaction records.
4. Demo accounts
- Demo accounts are free and are opened for 24 hours so you can explore the platform. They are closed automatically when that time ends.
- Companies, dealers and transactions in the demo environment are sample data. No real payment is made and no money moves in the demo environment.
- Do not enter real card details or real personal data about other people in the demo environment.
- Do not use demo accounts for abuse, load testing or vulnerability scanning.
5. Your obligations
- Provide accurate and up-to-date information in forms and on the platform
- Keep your username and password confidential, do not share them, and tell us immediately if you notice unauthorised use
- Do not use the site or the platform for unlawful purposes, or on behalf of someone else without their permission
- Do not attempt to disrupt our systems, get around their security or place an excessive load on them
If these obligations are breached, we may suspend the account concerned or block access.
6. Intellectual property
All rights in the DealersPay name, logo, software, interface design and site content belong to us. They may not be copied, reproduced or used commercially without our written permission.
7. Information and liability
- Site content is for general information. Prices on the pricing page are indicative and are not a binding offer; the final price is set in a quote and service agreement made for you.
- The site and demo environment are designed to run without interruption, but maintenance, failures at infrastructure providers or force majeure may cause temporary outages.
- Third-party sites we link to (for example payment institution application pages) are the responsibility of those third parties.
- Except in cases of intent or gross negligence and where liability cannot be limited by law, we are not liable for indirect losses arising from use of the site or the demo environment.
8. Personal data and cookies
How we process personal data is explained in our Privacy Notice, and the cookies we use are described in our Cookie Policy.
9. Changes
We may update these terms. The current version applies from the moment it is published on this page, and the date at the top shows when it last changed.
10. Governing law and disputes
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over disputes.
If you act as a consumer, this does not affect any mandatory rights you have under the consumer protection laws of your country of residence.
11. Contact
İlhan ŞEBİKBAY - Nist Reklam ve Metal Tic., Cevizlik Mah. Akın 3 İşhanı No: 3 Daire: 15, Bakırköy, Istanbul, Türkiye. KEP and email: ilhan.sebikbay@hs01.kep.tr